Pharmacy
The Department of Pharmacy is made up of a team of dedicated healthcare workers composed of Pharmacists, Pharmacy Technicians, Administrative and Supply Management personnel, and Red Cross Volunteers. This cohesive team is dispersed throughout Evan’s patient care areas providing pharmaceutical services to hospitalized patients and outpatients. The Main and SFCC Pharmacies have a broad array of available medications for your treatment needs. We are able to fill any valid prescription, whether prescribed at Evans or from a civilian provider, for free to all TRICARE beneficiaries. If you have a special medication need, please inquire with us about your available options. Our focus is on patient safety, quality, and partnering with you for improved health and well-being through information and education.
Learn more about
eligibility for TRICARE pharmacy benefits.
ATTENTION: all Colorado Military Treatment Facility pharmacies require electronic prescriptions for controlled medications. Pharmacies no longer accept routine hard copy prescriptions. To receive your prescriptions more quickly, please have your provider submit all prescriptions electronically using the information here:
Electronic Prescription Flyer.
Filling New Prescriptions
EACH Pharmacies can fill prescriptions from both military and civilian providers for all eligible TRICARE beneficiaries.
Prescriptions from EACH Providers
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
Prescriptions from Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD FT CARSON PHARMACY
- NCPDP/NPI number: 0623478 / 1255744660
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription
Option 1: Fastest and Preferred
MHSG Patient Portal at
https://my.mhsgenesis.health.mil, or
Scan the QR code below with your mobile device or go to:
https://cxmlink.com/dhamtf1812
(Follow the prompts on your mobile device)
Option 2: In Person
Go to the Evans Main Outpatient Pharmacy, Soldier Family Care Center Pharmacy, Robinson Pharmacy (Active-Duty Only), or Mountain Post Soldier Center Pharmacy (Active-Duty Only). Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in. The last check-in time is 4:30 p.m.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
• Call 719-524-4410 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
We have two ways to refill your prescriptions
Option 1: Online
Log in to the MHS GENESIS Patient Portal (
https://my.mhsgenesis.health.mil/) and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 719-430-7306. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter (Refill Prescription Pick Up Only)
- Main ScriptCenter- located at Evans Army Community Hospital, West Entrance, open 24/7
- PX ScriptCenter – located at the Fort Caron Main exchange, open Monday-Saturday from 9 a.m. to 8 p.m. and Sunday from 9 a.m. to 6 p.m.
Note: Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Soldier Family Care Center Pharmacy (New and Refill Prescription Pick Up)
Go to the Soldier Family Care Center Pharmacy, open Monday-Friday from 8 a.m. to 5 p.m. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in. The last check-in time is 4:30 p.m.
Evans Main Outpatient Pharmacy (New Prescription Pick Up)
Go to the Evans Main Outpatient Pharmacy, open Monday-Friday from 8 a.m. to 5 p.m. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in. The last check-in time is 4:30 p.m.
Robinson Clinic Pharmacy (Active-Duty Only, New Prescription Pick Up)
Go to the Robinson Clinic Pharmacy, open Monday-Friday from 7:30 a.m. to 4 p.m. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in. The last check-in time is 3:30 p.m.
Mountain Post Soldier Center Pharmacy (Active-Duty Only, New Prescription Pick Up)
Go to the Mountain Post Solider Center, open Monday-Friday from 7:30 a.m. to 4 p.m. Then, you’ll check in at the kiosk.
• Follow on-screen prompts to check in. The last check-in time is 3:30 p.m.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm. If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located at the Evans Main Outpatient Pharmacy, the SFCC Pharmacy, or the Inpatient Pharmacy.
- Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
- A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
- A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
- A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.
Self-Care Over the Counter (OTC) Medication Program
Evans Army Community Hospital is now offering a self-care over-the-counter (OTC) medication program for all Tricare beneficiaries. Patients interested in receiving cough/cold, pain and allergy OTC products should visit any EACH pharmacy and complete a screening form. The screening form will have available OTC products listed, and patients will mark which products they would like to receive. Patients will pull a ticket and complete the form while waiting. Monthly OTC limit is 3 products per beneficiary per month. One screening form per person will need to be submitted. Self-Care OTC Flyer.