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Health Services

Case Management Services

What We Do

We have a team of Registered Nurses and Licensed Social Workers who assist patients and families with complex medical challenges. We help to:

  • Reduce burden on you and streamline appropriate utilization of care
  • Partner with members of your healthcare team to assist in coordination of your healthcare needs
  • Monitor your progress and desired outcomes
  • Provide advocacy, support and education

Who We Serve

All beneficiaries enrolled in primary care at Evans Army Community Hospital.

When Should You Use Case Management?

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Getting Care

Your primary care team may contact us to initiate case management services All patients have access to Case Management Services; any clinic/clinic provider can refer you and your family to Case Management regardless of beneficiary category. Evans Army Community Hospital PCMH/SCMH Case Management Nurses will see all Tricare Prime enrolled/assigned beneficiaries or will assist patients with Tricare Select in coordinating CM services with Tricare /MCSC - Health Net Federal Services.

If you think you could benefit from case management services, please contact our team by phone or through the MHS GENESIS Patient Portal using the provider name “Ft. Carson XXX Case Management Messaging ” (XXX is your enrolled clinic - Butts,  Warrior, IVY, PEDIATRIC, Internal Medicine, EBH,  DiRiamondo, Robinson, etc.)

See link to detailed instructions below.

How to Use the MHS GENESIS Patient Portal

Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.

Contact Us


CMHS Patient Appt Line (719) 524-2273/(719) 526-2273


7:30 a.m. to 4:30 p.m.


 Evans Army Community Hospital

1650 Cochrane Circle, Ft. Carson CO 80913

Case Managers are embedded within:

      Internal Medicne. Clinic & Warrior Service-Centered Medcal Home (SCMH) - Bldg. 7500;  IVY Clinic &  Pediatrics Clinic  - Bldg. 7503, Soldier and Family Care Center;  DiRiamondo SCMH /Robinson SCMH /Butts Army Airfield SCMH & within all Behavioral Health Services/ EBH Clinics.

MHS GENESIS Patient Portal Name: 

"Fort. Carson XXX  Case Management Messaging." (XXX is your enrolled clinic - Butts,  Warrior, IVY, PEDIATRIC, Internal Medicine, EBH,  DiRiamondo, Robinson, etc.)

Related Links 

Additional Information:

CMHS Patient Appointing Service #’s - 719-524-2273 or 719-526-2273

HNFS: Toll Free 1-844-866-9378    HNFS Website:

  Case/Care Support Line: 1-844-524-3578  

MHS Nurse Advice Line:  U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273), then choose option 1

Website: MHS Nurse Advice Line: Welcome to MHS Nurse Advice Line Beneficiary Portal

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