Appointments & Referrals

To make an appointment by phone

• Phone: 719-526-CARE (719-526-2273)
• Military Medical Appointment Line Staffed from 6:00 a.m. - 4:30 p.m. Monday - Friday
• Contact your Primary Care Manager 24 hours a day, 7 days a week
• After-hours appointment cancellation

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Access to care

If you need to get care at Evans Army Community Hospital, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

• Active duty service members
• Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option

All others can get care if space is available after Evans Army Community Hospital has met the health care needs of the three categories listed above within DOD access standards. This includes:

• Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
• Retired service members and their eligible family members
• DOD civilians and contractors

All patients, including those listed for space-available care, can continue to visit our emergency room and fill prescriptions at any of our pharmacies.

Referrals

Colorado Military Health System Specialty Care Referral Instructions

Your provider has requested a referral or consultation for specialty care. While we make every effort to schedule your care within a military specialty clinic first, your referral may be sent to a TRICARE-authorized provider. The resources listed below will help you navigate your specialty care referral.

Next Steps

1. If your care can be provided at a military specialty clinic, Colorado Patient Access Services (PAS) will contact you within 3 business days, to book your appointment. If you do not receive a call within 3 business days, please contact us.
   • By phone at 719-524-2273, Monday–Friday: 6:00 a.m. to 4:30 p.m. MST
   • 3 attempts will be made to contact you by phone and if not successful, you will be notified of your referral for booking via your MHS GENESIS Patient Portal Account. You will receive an email notification of this message.
2. If you are enrolled in TRICARE Prime or Select and are referred to a TRICARE-authorized provider outside the installation, TRICARE West will help your request at: https://tricare.triwest.com/en/beneficiary/.
   • Sign up to receive text or email alerts for status of your referral. Click on “Beneficiary” under the “Register” tab.
   • Once your referral is approved, you can view and print your authorization letter featuring contact information for your authorized provider. This may take up to 7 business days. Note: Authorization letters are no longer mailed to home addresses unless requested for each referral.
   • 1-888-874-9378, Monday–Friday: 8 a.m. to 6 p.m. MST.
3. If you have other health insurance (OHI) or Medicare (with exception of Medicaid), TRICARE is the secondary payer ONLY after a claim has been filed with primary insurance. If you have questions, please contact you’re the Referral Management Center for assistance.