Patient Resources

Chaperone Policy

What Are Chaperones?

Chaperones are staff available to support you during any physical exam, medical visit, or dental visit. They ensure a safe, respectful, and professional environment for patients and providers.

You’re Empowered to Ask

Your safety and comfort come first. If you would like a chaperone at any time, please inform a member of our medical team. Health care staff must offer you a chaperone before performing a sensitive exam (exams are considered sensitive when they involve the rectum, genitalia, or female breasts).

What Does a Chaperone Provide?

Throughout your visit, chaperones help ensure your:

  • Privacy during exams and procedures
  • Safety by serving as an added layer of support
  • Respect throughout the experience

Their role is to help you feel informed, safe, and supported from start to finish.

Chaperone Policies:

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Interactive Customer Evaluation (ICE) Image

Contact Us

Phone/Email:

Patient Experience Branch:
Phone: (719) 526-7225
Email: usarmy.carson.medcom-each.list.patient-rep@health.mil
BCAC/DCAO:
Phone: (719) 526-7225
Email: usarmy.carson.medcom-each.list.patient-rep@health.mil


Hours

Patient Experience Branch:
Monday-Friday
8 a.m. - 3:30 p.m.

Closures:

Closed for Training from noon - 3:30 p.m. the Fourth Thursday of every month.
All Federal Holidays and Selected Training Holidays
BCAC/DCAO:
Monday-Friday
8 a.m. - 3:30 p.m.

Closures:

Closed for Training from noon - 3:30 p.m. the Fourth Thursday of every month.
All Federal Holidays and Selected Training Holidays.

Address

Patient Experience Branch/BCAC/DCAO
Evans Army Community Hospital
1650 Cochrane Cir
BLDG 7500 , First Floor , Room 1011
Fort Carson, Colorado 80913

Once Inside

The Patient Relations/Advocate Office is located on the west (Mountain side) of the hospital. Patients should utilize Patient Parking Area A for access to the Patient Relations/Advocate Office. Enter the main west entrance, Room 1011. 

Don't forget to keep your family's information up to date in DEERS!